Understanding Credits
Safe Appeals Cloud uses a simple credit system—purchase a one-time pack, use credits across all AI models, and never worry about pack credits expiring.
How Credits Work
Credits are measured in tokens—the basic unit AI models use to process text. A token is roughly 4 characters or ¾ of a word.
Token Examples
This sentence:
"The claimant suffered a work-related injury."
≈ 9 tokens
A typical paragraph:
"The appeal is based on the employer's failure to consider medical evidence..."
≈ 50-100 tokens
What Uses Tokens?
- Your messages — Every message you send uses tokens
- AI responses — The AI's reply uses tokens too
- File context — When you include files with @-mentions, their content uses tokens
- Conversation history — Longer conversations use more tokens as the AI remembers context
Credit Packs
Starter
500,000 tokens
- • Getting started with light, occasional use
- • Every AI model included
- • Pack credits never expire
Essential
1,100,000 tokens
- • Regular use for individuals
- • Every AI model included
- • Pack credits never expire
Pro
2,300,000 tokens
- • Best for ongoing casework
- • Every AI model included
- • Pack credits never expire
Power
5,200,000 tokens
- • High-volume daily drafting
- • Every AI model included
- • Pack credits never expire
Firm
13,000,000 tokens
- • Sustained use for small firms and teams
- • Every AI model included
- • Pack credits never expire
Practice
30,000,000 tokens
- • Large prepaid pool for growing practices
- • Every AI model included
- • Pack credits never expire
Enterprise 1K
42,000,000 tokens
- • Entry-level enterprise credit balance
- • Every AI model included
- • Pack credits never expire
Need a much larger balance? Enterprise 5K and Enterprise 10K are available as volume pricing — contact sales for a quote. See the full pricing page for a side-by-side comparison and a credit estimator.
All packs are one-time purchases. Every model is available on every pack; different models consume credits at different rates. See our AI Models guide for details.
Offices & Enterprise
Law firms and teams can choose a per-seat Team plan ($99/seat/mo, 3-seat minimum) with pooled tokens and admin controls, or Enterprise with custom pooled pricing.Contact sales by email — office plans are not available via self-serve checkout.
Estimated Usage
These are placeholder, per-activity token estimates — actual usage varies with document length, model choice, attached context, and output length. For a recommendation scaled to a specific pack, use the credit estimator on the pricing page.
| Activity | Tokens (approx) |
|---|---|
| Simple question | ~500 |
| Research conversation (10 messages) | ~5,000 |
| Draft a document (with revisions) | ~10,000 |
| Deep case analysis (with files) | ~50,000 |
Saving Tokens
Here are some tips to make your credits last longer:
Be concise
Clear, focused prompts use fewer tokens and often get better responses.
Use @-mentions selectively
Only include files that are directly relevant to your question.
Start new conversations
Long conversations accumulate context. Start fresh when switching topics.
Use smaller models for simple tasks
Claude Haiku or GPT-4 mini are cheaper for quick questions.
Review before sending
Proofread your message to avoid follow-up corrections.
Pro tip: For simple lookups or definitions, use a smaller model. Save the powerful models (Claude Sonnet, GPT-4) for complex research and drafting tasks.
Checking Your Balance
You can check your credit balance in two places:
- Dashboard — Visit the Safe Appeals Cloud Dashboard to see your current balance and usage history
- In SafeAppeals — Your balance is displayed in the sidebar when using Safe Appeals Cloud
Auto-Reload (Optional)
On the dashboard Billing page, you can turn on auto-reload: a prepaid auto top-up when your balance runs low. It is not a subscription—each reload is a one-time charge for a credit pack, only when your balance falls below the threshold you set.
- Threshold — Choose when to reload (minimum 10,000 tokens)
- Reload pack — Choose from the smaller self-serve packs shown in the app (same one-time packs as manual purchase)
- Monthly cap — Optional limit on auto-reload spend per month (defaults to $1,000 if left blank; $3,000 server maximum)
- Saved card — Add or update a card via Stripe; you must confirm authorization before enabling
You can turn auto-reload off anytime. Credits from reloads never expire and stack with manual purchases. Office Team and Enterprise plans are billed separately through sales— contact sales by email—not via individual auto-reload.
Purchasing More Credits
- Go to the Dashboard
- Click Purchase Credits
- Select your credit pack
- Complete checkout with Stripe
- Credits are added instantly
Credits from one-time packs never expire and can be stacked. Purchase as many packs as you need.
Advanced: Bring Your Own Key (BYOK)
Have your own provider API key? SafeAppeals supports Bring Your Own Key (BYOK) for advanced users who want to connect their own provider account directly. Most customers use SafeAppeals credits for the simplest setup and unified access to available models — but if you'd rather use your own key, here's how:
- Open Settings (
Ctrl+,) - Search for SafeAppeals or your AI / Chat provider settings
- Select your provider (OpenAI, Anthropic, or Google)
- Enter your API key
- You'll be billed directly by the provider
BYOK mode is completely free—you only pay the API provider directly for your usage.